Hello Ottawa!
We’re back. From a distance. Beginning Wednesday, April 1, we’re getting with the curve and beginning physical distancing with pint and sandwich parking lot back-door pick up and same-day home delivery! Please note that our scoop shop remains closed until further notice.
That means you can order from TheMerryDairy.com and either set up a time to come on foot, by bike or by car for back door pick-up or if you have a minimum $35 order, we will bring your order to any address in the City of Ottawa!
While there will not be scooped ice cream for the foreseeable future, contactless pickup and delivery is our new reality. We appreciate your patience in advance for any kinks or delays and we will work to stay in touch with you every step of the way!
How will pick up work?
Our front entrance will remain closed. All of our pickups will happen from our back entrance, where we will place an order in the truck of your car, or leave outside for you to pick up?
When you order online, you will see a choice for pick up or home delivery. If you choose to pick up, you will receive an email when your placed and then a second email when your order is fulfilled! Once you receive the second email, you can pick up your order anytime on foot during our reduced business hours (Tues-Sun noon-9pm or by car drive-thru from noon-2pm) by coming to 102 Fairmont and observing the physical distancing signs for cars, bike or on foot pickup. Simply text us at 613-912-2979 when you arrive and give us your last name and car make/model is applicable, and we’ll pop out with your order!
How will you make sure my ice cream doesn’t melt?!
By texting us once you arrive, we can make sure that your order goes from our freezer to you as quickly as possible. Then it’s up to you to get that ice cream home as quickly as possible!
How will delivery work?
Pick the delivery option at our online checkout! We deliver between 3 and 7pm from Wednesday to Sunday! Please make sure you enter your mobile number when your order so that when we arrive at your door we can text you to come out to our truck to pick up your order (this counts for houses and apartment buildings!) Your order will be handed out to you from the truck!
What if I’m not home?
We get it. We have a three-hour window, and even though we’re all staying home these days, you might just be out when you arrive. After we text, we will wait for about five minutes. If you’re not there, we will keep your order frozen and bring it back to our shop at 102 Fairmont, where you can pick it up (see above for pick up details!)
What flavours do you have?
Our pint and ice cream sandwich choices are constantly updated, but supplies are always limited. If you don’t see your favourite flavour, that means it’s sold out! We will be making small batches every day and will always update our choices online!
How are you practicing social distancing at your workplace?
Our team is everything to us, which means that working at 1o2 Fairmont is also physically distant. When possible, we will only have one employee working in production and in order fulfilment. When we have more than one person, we have the two-metre rule. And we clean, clean, clean, clean, clean all the time!
