Pickup and Delivery – How it works!

Updates – April 17, 2021

Online orders at shop.themerrydairy.com only with pickup and delivery options! (No scoops or sales at the takeaway window).

To make sure everything runs smoothly, the process is outlined below.

You will receive an email or text when your order is filled and ready for pickup or delivery.

Same-day Pickups & Next-day Deliveries

The inside of our shop is remains closed due to COVID-19, but the full range of products are now available at The Merry Dairy’s new takeaway window.

  • Same day walk-up pickup 3pm-8pm Tue-Sun
  • Vehicle drive-thru open 3-8pm Tue-Sun
  • Next-day delivery Wed-Sat between 3-8pm anywhere in Ottawa
  • Order before 2pm for next-day delivery
  • Contactless
  • Minimum $35 order for free delivery. Want truck delivery instead? See below for truck delivery details and rates
  • Closed Mondays and Sundays

Pickups

Pick up at our shop at 102 Fairmont Ave between 3pm-8pm Tue to Sun. Pick up your order at the back door of 102 Fairmont – see below. 

PLEASE DO NOT ENTER THE SHOP

Walking & Biking Pickup

  • Please maintain safe social distancing (6 feet) while waiting outside
  • Enter via Gladstone Street side
  • Look for the signs for “The Back Door” to pickup your order
  • Send a text to 613-912-2979* with order number & name used to place order. Click here to text us!
  • We will pass your order to you

Driving Pickup

  • Enter the parking lot from Fairmont Ave
  • Send a text to 613-912-2979 with order number, name used to place order, and colour & make of vehicle. For example #157897, Smith, blue Jeep. Click here to text us!
  • Follow signs around to back door
  • We will bring your order to your car
  • Exit slowly around onto Gladstone Ave

*this number is only for texts and cannot receive incoming calls.

DELIVERY INSTRUCTIONS

  • We deliver Wednesday to Saturday between 3-8pm. Order by 2pm for next-day delivery!
  • We will drop the order off on your front step or as per other delivery instructions on your order (ie, cooler, lobby, side-door, buzz code)
  • If you are inside an apartment or condo please leave a buzz code or other contact instructions, ie mobile #. We will meet you outside of the building, or leave in the building lobby
  • If you are not available to accept delivery of your order, it will be returned to our shop for pickup and you will be notified

TRUCK DELIVERY

  • We deliver Wednesday to Saturday between 3-8pm
  • The truck will remain at your location for up to 10 minutes for photos etc – please respect distancing protocols! 😷
  • The truck can deliver anywhere in Ottawa. Rates are determined by postal code distance away from 102 Fairmont Ave. Or get a few orders together and free truck delivery to an address anywhere in Ottawa with a $250 order!
  • To reserve truck, choose ‘Truck Delivery’ at the pickup/delivery checkout option
  • Requests for catered events, ie, serving ice cream/soft serve should be sent to events@themerrydairy.com.

34 Comments

Marlene

Hi – not sure what that means! Did your rubies ring on shop.themerrydairy.com and using the fields in the online checkout?

Reply
Marlene

PS – what is your postal code? We deliver to all Ottawa postal codes so perhaps there is a glitch

Reply
Lindsay

Marlene I am also at this location and I think what is happening is some of the houses are considered manotick (the are not a K1 postal code) and some are part of Ottawa. So many delivery places won’t do us, though we are in the city and just as close as Barrhaven

Marlene

We think we’ve programmed all Ottawa postal codes! Are you K1V or a different prefix?

Robin Matthews

How do I find out the delivery cost for the truck?
We live in fallingbrook K4A2V1

Reply
Marlene

Hi Shannon!

To K4A the delivery charge for the truck is $63. You can see the rates for the truck by selecting truck delivery at checkout. 🙂

Marlene

Hi and thank you for your question! If it’s in Ottawa city-limits, then yes 🙂

Reply
Anonymous

I notice you are out of stock on a couple items (yay, congrats on the success!). How often will it be replenished (if so)? Thanks!

Reply
Marlene

Hi – and thank you for your kind words. The short answer is as quickly as we can! For example last night, we added more pints of Mini-Eggs! and Vegan Chocolate Salted Toffee. As well, we added a Vegan Key Lime Pie! Our next upload of flavours will be on Monday or Tuesday.

Reply
Moira

It’s my sister in laws birthday tomorrow – does your truck deliver to Carp and would you serve surprise ice cream to small family group 6pp?

Reply
Marlene

Hi Moira

What we can do for tonight if you like is delivery pints, sandwiches or an ice cream cake. We have a delivery fee for the truck based on kilometres from 102 Fairmont, which would be $75. We waive the delivery fee for orders of $250 or more if you want to combine some orders. In terms of booking the truck for soft serve ice cream, we can do that next time with more notice as we have to staff the truck and make sure it’s ready! 🙂

Reply
Megan

Hi I just realized Friday is a holiday but I set my pickup for then. Should I come tomorrow instead?

Reply
Marlene

Yes! We are doing pickups on Friday – no need to change your order! 🙂

Reply
Mel

I got a text from you saying thanks for ordering when I’ve never even been to this website or ordered anything??

Reply
Marlene

Hmm .. that’s strange. Thank you for bringing it to our attention. Perhaps someone entered that number by mistake when they ordered from us. If you send us the number or the text you received, we can look into it. Our email is info at themerrydairy dot com.

Reply
Marlene

Hi Michelle

I apologize for the late reply – none of our ice cream sandwiches are gluten-free 🙁

Marlene

Reply
Marlene

It’s one of our favourites too! We usually make it in February after the Christmas flavours, but you never know! If we do make it, we will let you know! 🙂

Reply
Bonnie Bouliane

If I order the truck to come, do I have to select my items ahead of time, or are the guests I am offering the service to able to select what they want when the truck arrives?

Reply
Marlene

Thanks Stefan! We do have same-day pickups. We do next day deliveries though 🙂

Reply

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