Updates – April 17, 2021
Online orders at shop.themerrydairy.com only with pickup and delivery options! (No scoops or sales at the takeaway window).
To make sure everything runs smoothly, the process is outlined below.
You will receive an email or text when your order is filled and ready for pickup or delivery.
Same-day Pickups & Next-day Deliveries
The inside of our shop is remains closed due to COVID-19, but the full range of products are now available at The Merry Dairy’s new takeaway window.
- Same day walk-up pickup 3pm-8pm Tue-Sun
- Vehicle drive-thru open 3-8pm Tue-Sun
- Next-day delivery Wed-Sat between 3-8pm anywhere in Ottawa
- Order before 2pm for next-day delivery
- Minimum $35 order for free delivery. Want truck delivery instead? See below for truck delivery details and rates
- Closed Mondays and Sundays
Pick up at our shop at 102 Fairmont Ave between 3pm-8pm Tue to Sun. Pick up your order at the back door of 102 Fairmont – see below.
PLEASE DO NOT ENTER THE SHOP
Walking & Biking Pickup
- Please maintain safe social distancing (6 feet) while waiting outside
- Enter via Gladstone Street side
- Look for the signs for “The Back Door” to pickup your order
- Send a text to 613-912-2979* with order number & name used to place order. Click here to text us!
- We will pass your order to you
- Enter the parking lot from Fairmont Ave
- Send a text to 613-912-2979 with order number, name used to place order, and colour & make of vehicle. For example #157897, Smith, blue Jeep. Click here to text us!
- Follow signs around to back door
- We will bring your order to your car
- Exit slowly around onto Gladstone Ave
*this number is only for texts and cannot receive incoming calls.
- We deliver Wednesday to Saturday between 3-8pm. Order by 2pm for next-day delivery!
- We will drop the order off on your front step or as per other delivery instructions on your order (ie, cooler, lobby, side-door, buzz code)
- If you are inside an apartment or condo please leave a buzz code or other contact instructions, ie mobile #. We will meet you outside of the building, or leave in the building lobby
- If you are not available to accept delivery of your order, it will be returned to our shop for pickup and you will be notified
- We deliver Wednesday to Saturday between 3-8pm
- The truck will remain at your location for up to 10 minutes for photos etc – please respect distancing protocols! 😷
- The truck can deliver anywhere in Ottawa. Rates are determined by postal code distance away from 102 Fairmont Ave. Or get a few orders together and free truck delivery to an address anywhere in Ottawa with a $250 order!
- To reserve truck, choose ‘Truck Delivery’ at the pickup/delivery checkout option
- Requests for catered events, ie, serving ice cream/soft serve should be sent to email@example.com.