Pickup and Delivery Now Available!

We’re adding pickup and delivery options to make sure you’ve got all the tasty treats you’ve come to expect. Starting April 1, 2020 (no joke!) you can order online at shop.themerrydairy.com and choose pickup and delivery options!

To make sure everything runs smoothly, the process is outlined below.

You will receive an email when your order is filled and ready for pickup or delivery.

PICKUP INSTRUCTIONS

Pick up at our shop at 102 Fairmont Ave by foot, bicycle, or vehicle between 4-7pm Tue to Sat. Order by 2pm for same-day pickup!

PLEASE DO NOT ENTER THE SHOP

Walking & Biking Pickup

  • Please maintain safe social distancing (6 feet) while waiting outside
  • Approach from Gladstone Ave. side of building. Follow signs directing you to pickup waiting line to receive ice cream
  • Send a text to 613-912-2979 with order number & name used to place order. Click here to text us!
  • We will pass the bag out to you

Driving Pickup

  • Enter the parking lot from Fairmont Ave
  • Follow signs around to back door
  • Send a text to 613-912-2979 with order number, name used to place order, and colour & make of vehicle. For example: #157897, Smith, blue Jeep. Click here to text us!
  • We will bring the bag to your car
  • Exit around onto Gladstone Ave.

DELIVERY INSTRUCTIONS

  • We deliver Tuesday to Saturday between 4-7pm. Order by 2pm for next-day delivery!
  • We will drop the order off on your front step & send a text once it dropped off
  • If you are inside an apartment or condo we will not enter the building; you will need to meet us outside
  • You are welcome to leave a cooler (please leave it open), but ice cream should be packed in freezer within 10 minutes of receiving it
  • If you are not available to accept delivery of your order, it will be returned to our shop for pickup

20 Comments

Marlene

Hi – not sure what that means! Did your rubies ring on shop.themerrydairy.com and using the fields in the online checkout?

Reply
Marlene

PS – what is your postal code? We deliver to all Ottawa postal codes so perhaps there is a glitch

Reply
Lindsay

Marlene I am also at this location and I think what is happening is some of the houses are considered manotick (the are not a K1 postal code) and some are part of Ottawa. So many delivery places won’t do us, though we are in the city and just as close as Barrhaven

Marlene

We think we’ve programmed all Ottawa postal codes! Are you K1V or a different prefix?

Anonymous

I notice you are out of stock on a couple items (yay, congrats on the success!). How often will it be replenished (if so)? Thanks!

Reply
Marlene

Hi – and thank you for your kind words. The short answer is as quickly as we can! For example last night, we added more pints of Mini-Eggs! and Vegan Chocolate Salted Toffee. As well, we added a Vegan Key Lime Pie! Our next upload of flavours will be on Monday or Tuesday.

Reply
Megan

Hi I just realized Friday is a holiday but I set my pickup for then. Should I come tomorrow instead?

Reply
Marlene

Yes! We are doing pickups on Friday – no need to change your order! 🙂

Reply
Mel

I got a text from you saying thanks for ordering when I’ve never even been to this website or ordered anything??

Reply
Marlene

Hmm .. that’s strange. Thank you for bringing it to our attention. Perhaps someone entered that number by mistake when they ordered from us. If you send us the number or the text you received, we can look into it. Our email is info at themerrydairy dot com.

Reply

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